How NOT to keep your customers returning

AirBnB recently changed their policy to stop exposing email addresses of booked hosts and guests (to each other) under the auspices of protecting your privacy: https://www.airbnb.com/help/article/694. But something tells me the change has more to do with ensuring repeat bookings having to go through AirBnB vs direct between host/guest. It’s always interesting to me when a company born of the free flow of info in the social media age tries to protect a business advantage by limiting info flow. I prefer when companies give me more reasons to stay with them vs limit my ability to use alternatives. A privacy toggle option for email protection makes more sense.

p.s. Full disclosure. I use AirBnB, both as a host and a guest, and generally like their platform. And despite being my 2nd blog post in a row on their “faults,” I’m really NOT trying to pick on them.